Designation: Customer Experience Manager

Experience: 7+ Yrs

Company Details: Philippines Based MNC Company

Location: RS Puram, Coimbatore

Work Timing: 3 PM - 12 AM

Industry: BPO

Salary: Best in the industry based on experience and performance.

Role & responsibilities

- Robust experience in Customer Success, Account Management, Service Delivery, and/or Operations, preferably in a BPO or staffing environment.
- Proven ability to build and maintain strong client relationships through a consultative, relationship-driven approach.
- Track record of delivering results in fast-paced, deadline-driven environments while managing multiple priorities.
- Experience in account growth strategies, including upselling and cross-selling to maximize client value.
- Strong people management experience, with a focus on mentoring, coaching, and team development.
- Exceptional communication skills (verbal, written, and presentation) with the ability to engage effectively across phone, email, and in-person meetings.




- Strong analytical and problem-solving skills, with keen attention to detail and data-driven decision-making.
- Solid understanding of legal contracts, IT systems, HR policies, procedures, and labor laws.
- Highly adaptable with a strong work ethic, team-first mindset, and innovative problem-solving approach.

Preferred candidate profile

- Bachelor's degree (BS or BA) or equivalent work experience
- Act as the primary point of contact for clients, ensuring outstanding service,
- satisfaction, and long-term partnerships.
- Client Management
- People Management & Development
- Stakeholder Management
- Reporting & Data Insights
- Process Optimization & Additional Responsibilities

If you are interested, please send your updated CV to this email id [email protected] or reach out (phone hidden)

📌 Customer Experience Manager (Coimbatore)
🏢 Lider Consultancy Services
📍 Coimbatore