Role- Customer Care Manager

Location- Remote

Experience- 10 years

WHAT YOU’LL DO:

We are seeking a dynamic and strategic Customer Care Manager to serve as a stakeholder advocate within the organization, ensuring needs and feedback are prioritized in decision-making. This individual will be a critical player in ensuring customer delight and engagement and will enable white glove service across our global delivery model.

In this role, you will:

- Act as a primary point of contact within the Global operations for Practice Groups (PGs),

Operating Groups (OGs), and People & Culture (P&C;) to help resolve escalations, proactively manage expectations, and deliver best in class service delivery to better ensure stakeholder satisfaction.
- Develop, deliver, and maintain detailed communications, training materials, process maps, and other resources to help ensure stakeholder understanding of process actions and owners throughout our global delivery model.
- Collect and analyze stakeholder feedback to identify trends, pain points, and opportunities for improvement.
- Establish and track key performance indicators (KPIs) related to stakeholder satisfaction and engagement.
- Collaborate closely with Talent Acquisition, People Experience and Learning & Development teams to ensure alignment between hiring plans, onboarding,



and training/capability-building strategies.

WHAT YOU’LL BRING:

- Bachelor’s degree from an accredited institution; advanced degree in Business, Human

Resources, or related field is a plus.
- 10+ years of experience in client relationship management, customer experience, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
- Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
- Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.
- High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.
- Demonstrated ability to manage multiple priorities and complex workflows in a quick-paced, high-

growth environment.
- Excellent written and verbal communication skills, with experience presenting to senior leadership.
- Comfortable working across time zones and occasionally outside standard business hours to support global operations.

Please share your resume at [email protected]

📌 Customer Care Manager- Remote (Mumbai)
🏢 QA Solvers
📍 Mumbai