: We are looking for a dedicated and customer-focused Customer Care Executive to join our support team. Freshers are welcome to apply. The ideal candidate should have positive communication skills, a customer-first approach, and the ability to handle both voice and non-voice support processes efficiently.
Key Responsibilities: Handle customer queries through calls, chats, and emails. Provide prompt and accurate information about products and services. Manage voice, non-voice, chat, and blended support processes.
Resolve customer complaints while ensuring high customer satisfaction. Maintain accurate records of customer interactions in the CRM system. Escalate unresolved issues to the appropriate team when required.
Ensure chat quality and adhere to company service standards. Meet daily productivity and quality targets.
Eligibility Criteria: Education:
12th Pass Experience: Freshers can apply English: Intermediate English Required Skills: BPO Operations Chat Support Web Chat Management Domestic & International BPO Voice Process Non-Voice / Chat Process Blended Process Chat Quality Control Customer Service Communication Skills Basic Computer Knowledge Shift: Day Shift (Full-Time) Salary: ₹16,000 – ₹22,000 per month Fixed Salary: ₹16,000 – ₹20,000 Performance Incentive: Up to ₹2,000 Perks &
Benefits: Provident Fund (PF) ESI (ESIC) Performance-Based Incentives Professional Work Environment On-the-Job Training Career Growth Opportunities Skill Development Programs