Role & responsibilities

- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required

- Valuable communication
- Grasping power
- Listening Skill
- Product Knowledge
- Computer Operating
- Coordination

Job Type: Full-time Pay:



Up to ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Ability to commute/relocate:
- Udhana, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- What is your expected salary?

Education:
- Master's (Preferred)

Experience:
- Customer support: 2 years (Preferred)

Language:
- English (Preferred)

Location:
- Udhana, Surat, Gujarat (Preferred)

Shift availability:
- Day Shift (Preferred)

Work Location: In person

📌 Customer Care Executive (Udhana)
🏢 NJ AMC
📍 Udhana