Lets Connect! (phone hidden) Job Title: Customer Service Representative – Healthcare – FEMALE Location: Vasanthnagar, Bangalore (Female, Onsite, Full time) Department: Customer Service Reports To: Operations Manager About Miror Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more.

We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B vision.

Learn more: www.miror.in Summary We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities · Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services. · Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.



· Communicate with customers through phone calls, WhatsApp, email, and SMS. · Execute and manage WhatsApp and email marketing activities. · Record, update, and maintain accurate customer information, interactions, and feedback in the system. · Follow up with customers to ensure satisfaction and support patient engagement. · Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements · Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred. · Minimum 5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable. · Strong verbal and written communication skills with persuasive ability. · Proficiency in MS Office and basic computer applications. · Customer-oriented mindset with strong problem-solving skills. · Ability to multitask and work in a fast-paced environment.

Key Skills · Customer Service Excellence · Healthcare Product Knowledge · Strong Communication & Relationship Management · Empathy, Patience, and Active Listening · Attention to Detail · Time Management Why Join Us? · Work at the intersection of healthcare, community, and technology · Directly impact the lives of women across India and beyond · Flexible work environment and collaborative team · Chance to grow with a purpose-driven startup How to reach me? Call me or WhatsApp me directly on my number – (phone hidden) Email me – [email protected] Check us out on – www.miror.in Best Regards, Indrani Dutta Senior HR Manager www.miror.in

📌 Customer Care Executive (Bengaluru)
🏢 Miror Therapeutics Private
📍 Bengaluru