- Manage all customer interactions
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible prospect
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
📌 Customer Care Executive Enterprise ( 86610357 ) (India)
🏢 Reliance Jio
📍 India
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