- We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune.
- As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.
Key Responsibilities:
- Handle inbound customer calls for queries, complaints, or product/service support.
- Resolve issues efficiently and provide accurate information.
- Maintain customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams.