Key Responsibilities • Handle inbound/outbound voice calls or email for resolving customer queries • Listen to and understand customer requirements • Provide product/service details and benefits to customers • Provide end-to-end solutions to the customer • Ask the correct questions – probing and prompting the customer wherever required • Timely and accurate capturing of all information given by the customer • Timely follow-up with brands as per escalation matrix till closure • Stay current with knowledge of products, processes, and services offered by the client • Ensure full adherence to all quality parameters and SOP • Co-operate with other team members, SMEs, and Team Leaders • Ensure 100% adherence to schedule • Escalate the call to the Team Leader/Manager wherever desirable • Handle irate/demanding customers in a tactical manner Skills &

Competencies • Valuable typing skills – Minimum 15 WPM / 75% accuracy • Adept at operating computers; familiarity with the internet is desired • Process orientation and systems thinking • Average to good communication skills in English and Hindi • Pleasing telephone etiquette and customer focus • Willingness to learn

📌 Customer Care Executive (Pune)
🏢 Digitide Solutions
📍 Pune