Job Title: Customer Support Executive (Outbound Process) - Fresher
Location-Noida
(Freshers Welcome)
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for the Outbound Process. The candidate will be responsible for making outbound calls to customers, providing information about products/services, resolving queries, and ensuring a positive customer experience.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Maintain accurate records of customer interactions in the CRM system.
- Resolve customer concerns and escalate issues when required.
- Achieve daily and monthly performance targets.
- Ensure excellent customer satisfaction through professional communication.
- Adhere to company policies and process guidelines.
Required Skills
- Good verbal communication skills in English.
- Strong listening and interpersonal skills.
- Basic computer knowledge and typing skills.
- Positive attitude and willingness to learn.
- Ability to work in a target-driven environment.
- Customer-centric approach.
Eligibility Criteria
- Graduate- (No B.tech)
- Freshers can apply.
- Candidates with BPO/Customer Service internship experience will have an added advantage.
Preferred Competencies
- Excellent communication and negotiation skills.
- Ability to handle customer objections professionally.
- Team player with a proactive attitude.
- Basic knowledge of MS Office applications.
Salary & Benefits
- Market-competitive salary package.
- Training and career growth opportunities.
- Employee engagement activities.
- Friendly and supportive work environment.
Working Days & Shift
- 5Days Working
- Night Shift
Contact - (phone hidden) E-Mail
[email protected]
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