As a Customer Experience Advisor, you will be the first point of contact for customers and professionals across Australia, New Zealand, the UK, and the US. The role combines customer support with consultative sales, where you'll manage inbound and outbound interactions while delivering an exceptional customer experience.
Key Responsibilities
- Handle inbound customer calls and email queries.
- Make outbound calls to promote and sell marketplace subscriptions.
- Guide customers by acting as a product expert.
- Resolve customer issues within defined turnaround times.
- Identify sales opportunities and recommend relevant services.
- Escalate complex issues to the appropriate internal teams.
- Consistently achieve customer experience and performance KPIs.
- Deliver high-quality service across all customer interactions.
Requirements
- Excellent verbal and written English communication skills.
- Minimum 1 year of experience supporting international customers (Voice, Email, or Chat).
- Prior outbound sales experience with a proven ability to drive conversions.
- Strong problem-solving and consultative selling skills.
- Experience using CRM and ticketing tools (Zendesk experience is an advantage).
- Ability to multitask in a fast-paced environment.
- Robust attention to detail and organizational skills.
- Self-motivated, team-oriented, and eager to learn.
What We Offer
- Fixed CTC of ₹3.75 LPA.
- Sales commissions and shift allowances.
- One-way cab facility.
- 33+ paid leave days annually.
- Learning & Development opportunities.
- Quarterly team engagement activities.
- Healthcare insurance for you and your family.
- Career growth in a collaborative work environment.
Shift Timing
5:00 AM IST – 2:00 PM IST
(Shift timings may vary based on daylight savings and supported regions.)
📌 Customer Advisor (Bangalore Urban)
🏢 JOBS NEAR ME
📍 Bangalore Urban
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