Key Responsibilities:

1. Customer Interaction
2. Product Knowledge
3. Issue Resolution
4. Customer Satisfaction
5. Collaboration
6. Quality Assurance

Technical Support Skills:

- Assisting with delivering the appropriate post install technical support.
- Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
- Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Qualifications:

- Education: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
- Experience:
- Prior experience in technical support or customer service.
- Familiarity with Microsoft products and services.
- Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

- Skills:

- Excellent communication skills (verbal and written).
- Problem-solving abilities.
- Patience and empathy.
- Ability to work in a quick-paced environments

Interested candidates please reach out at [email protected] or (phone hidden)

Regards,

Shanthi N

📌 Customer Support/Technical Support (Pune)
🏢 Pi Square Technologies
📍 Pune