Associate Support Consultant- Hybrid, Pune

How you will make an impact:

As an Associate Support Consultant, you will be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

- Resolving client issues related to product functionality and system setup
- Logging, tracking, and documenting support cases
- Collaborating with product teams to escalate bugs or feedback
- Reproducing client issues and assisting in root cause identification
- Learning continuously through mentorship and knowledge base use

Who You Are

- Bachelors degree in any stream Technical/Science/Humanities
- Solid verbal and written communication skills (C1 English proficiency)
- Curious, tech-friendly, and eager to learn troubleshooting basics




- Comfortable working in a hybrid support environment.

Bonus If You Have

- 2 3 years of experience in a customer or product support role
- Basic familiarity with cloud, app support, or healthcare software

Working Style

Standard weekday hours, which would include standard US working hours and night shifts when required. With occasional after-hours or holiday support when needed

Work setup: Work from office in a professional office space setup.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Support Consultant (Pune)
🏢 Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]
📍 Pune