Experience: 10-20years

Location: Pune, Hybrid

Job Description:

About this Role

Within VOIS Business Operations and Transformation, the Business Excellence team is composed of high-performing professionals who provide specialised expertise in process engineering, digital transformation, and operational excellence. The team supports VOIS transformation agenda and delivers professional services to customers. This role leads complex consulting engagements end-to-end, from defining challenges through to designing target states and realising measurable value. The individual will act as a trusted advisor to senior stakeholders, shaping transformation priorities, reducing delivery risks, and ensuring sustainable outcomes.

Who are you

You are an experienced consulting professional with a strong track record in transformation, operational excellence, or business change. You are comfortable working with senior stakeholders, navigating ambiguity, and prioritising competing demands. You adopt a collaborative and structured approach to problem-solving, bring a high level of accountability for outcomes, and support capability development within teams. You are confident in translating strategy into actionable plans while ensuring measurable value delivery.

What you will do

- Lead end-to-end diagnostics and opportunity shaping for complex, cross-functional challenges; quantify value and prioritise initiatives.
- Design target operating models and end-to-end processes; define governance, controls, roles, and performance measures.
- Develop robust business cases and transformation roadmaps, including investment rationale, delivery approach, and risk mitigation strategies.
- Facilitate senior decision-making forums, supporting alignment and enabling informed trade-offs.
- Define benefits realisation frameworks and lead value assurance reviews; ensure outcomes are tracked and sustained.
- Conduct change impact assessments and implement adoption strategies addressing readiness, communication, and capability building.
- Collaborate with programme and project teams to ensure solution intent is translated into practical delivery and measurable results.
- Support and coach consultants and analysts in structured problem-solving, consulting methodologies, and high-quality outputs.

What skills you need

Core Skills

- Consulting engagement leadership, including diagnostics, roadmap development, and stakeholder alignment
- Target operating model design and governance frameworks (controls, decision rights, performance measures)
- Value realisation and benefits management (measurement, tracking, sustainment)




- Transformation and change leadership (impact assessment, adoption, communication)
- Process optimisation and standardisation (Lean, quality management approaches)
- Business case development and investment trade-off analysis
- Data-driven insight generation (KPIs, dashboards, decision support)
- Automation and digital opportunity identification (process mining, workflow tools, RPA)
- Risk management and governance insights for executive stakeholders
- Service performance measurement and operational readiness
- Commercial awareness, including value, cost, vendor considerations, and delivery constraints

Soft Skills

- Executive-level communication and structured storytelling
- Facilitation and collaborative conflict resolution
- Influencing across diverse stakeholder groups without reliance on authority
- Strategic thinking and decision-making in complex environments
- Coaching and mentoring mindset
- Strong ownership and accountability for outcomes

What skills you will learn

- Advanced application of enterprise-level transformation frameworks
- Exposure to complex, multi-domain operating model design
- Development of consulting toolkits, standards, and best practices
- Experience in mentoring communities and capability building
- Broader portfolio influence in preparation for progression to Business Consulting Partner roles

Nice to have (not mandatory)

- Exposure to process mining tools (e.g. Celonis)
- Lean and Agile delivery approaches in transformation contexts
- Service management and transition understanding
- Experience in pipeline or demand management
- Working knowledge of GenAI/AI applications in analysis and solution design
- Certified Management Consultant (CMC) accreditation

Experience required

- 8–12+ years of experience in consulting, transformation, operational excellence, or business change roles
- Demonstrated delivery of operating model or process redesign initiatives
- Experience owning business cases and managing executive stakeholders
- Proven ability to deliver measurable value, including financial and/or customer outcomes

Growth you can expect

- Progression towards Business Consulting Partner roles with expanded account ownership
- Opportunities to lead large-scale transformation programmes and enterprise initiatives




- Increased involvement in shaping consulting practices, methodologies, and mentoring networks

Working at VOIS

VOIS is committed to creating a fair, inclusive, and responsible working workplace, underpinned by strong ethical standards and respect for individuals.

- Inclusion & Diversity: VOIS values diverse perspectives and fosters an inclusive culture where everyone can contribute and succeed
- Ethics & Integrity: All roles operate in line with the Vodafone Code of Conduct and regulatory, legal, and compliance standards
- Health, Safety & Wellbeing: VOIS prioritises wellbeing, safety, and sustainability
- Responsible Business: Delivery decisions consider risk, compliance, and long-term impact

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
#VOIS #BeUnrivalled #CreateTheFuture

About Vodafone

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

📌 Hiring Business Consultant/Excellence/Transformation with VOIS (Pune)
🏢 _VOIS
📍 Pune