Area(s) of responsibility

JD - Program Manager

Key Responsibilities

- Presales Engagement
- Collaborate with sales teams to qualify opportunities and craft winning proposals
- Bring consulting and solution driven approach to wining deals in CX solution area
- Drive discovery workshops to capture CX business objectives, pain points, and success metrics

- Solution Architecture Design

- Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
- Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
- Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools

- Client Interfacing Stakeholder Management

- Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders




- Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
- Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders

- Solution Delivery Guidance

- Partner with development and delivery teams to validate design, review code, and enforce best practices

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Program Manager (Pune)
🏢 Birlasoft
📍 Pune