So, what s the role all about

As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organizations strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact

- Lead end to end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, and required documentation.
- Facilitate clear, consistent communication with all stakeholders (incl. leadership).
- Track action items and drive accountability across teams.
- Identify and mitigate risks and manage escalations professionally.
- Guide teams through launch readiness, deployment, and project closeout.
- Support continuous improvement by identifying process gaps and opportunities.
- Adapt to shifting priorities in a fast moving environment.

Have you got what it takes

- IT experience: 5 to 7 years
- 4 years of project management experience leading multiple concurrent projects in customer facing environments.
- Proven ability to manage end to end delivery using Agile, Waterfall, and hybrid/iterative approaches.




- Exposure to supporting technical and AI/GenAI software delivery projects, with the ability to translate complex technical concepts for non technical stakeholders.
- Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
- Strong communication, stakeholder management, and client facing leadership skills.
- Highly organized, detail oriented, and adaptable under tight deadlines.
- Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
- Solution oriented mindset with a cooperative, team first approach.

You will have an advantage if you also have:

- Experience working with Waterfall/Agile methodologies
- Experience with Onsite and offshore delivery model

Reporting into: Tech Manager

Role Type: Individual Contributor

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Client Services Project Manager (AI) (Pune)
🏢 Livevox Solutions
📍 Pune