We are looking for a CRM Project Manager to lead CRM implementation and delivery across multiple customers and internal teams. The ideal candidate will manage end-to-end project execution including requirement gathering, planning, coordination, integration management, UAT, deployment, and post-go-live support.

This role requires strong project management skills, excellent stakeholder handling, and the ability to ensure timely delivery while maintaining quality and customer satisfaction.

Key Responsibilities

- Manage end-to-end CRM project delivery from requirement gathering to go-live and support.
- Define project scope, timelines, milestones, deliverables, and resource planning.
- Coordinate with internal teams (Engineering, QA, UI/UX, Support, Product) for smooth execution.
- Gather and document business requirements and prepare BRD/FSD, workflows, and process documentation.
- Plan and track sprint execution, backlog updates, and project progress as per Agile methodology.
- Ensure successful CRM integrations with ERP, telephony, WhatsApp, email, APIs, and third-party tools.
- Lead UAT planning and execution, issue tracking, and closure with stakeholders.
- Conduct customer meetings, status reviews, and ensure clear communication on project updates.
- Create and manage SOPs,



training material, and adoption plans for customers/end users.
- Monitor project risks, dependencies, and escalations, ensuring proactive resolution.
- Track project success metrics such as timelines, adoption, issue resolution, and customer satisfaction.

Must-Have Skills & Competencies
- Proven experience in CRM project management / CRM implementation (SaaS/ERP preferred).
- Strong understanding of CRM processes including Sales, Marketing, and Customer Support workflows.
- Experience in documentation such as BRD/FSD, user stories, process flows, and project plans.
- Working knowledge of Agile/Scrum methodologies, sprint planning, and release management.
- Hands-on experience managing workflow automations and system configurations.
- Exposure to managing API-based integrations and coordination with technical teams.
- Robust stakeholder management, communication, negotiation, and problem-solving skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

- Experience in CRM implementations for the manufacturing domain.

Skills: implementation experience,customer relationship management (crm),crm,agile,brd

📌 CRM Implementation Manager (Gurugram)
🏢 EAZY
📍 Gurugram