CRM Executive / Senior CRM Executive Real Estate

Experience: 2-8 Years (Real Estate)

Location: Noida

Department: CRM

Key Responsibilities:

- Manage customer relationships from booking to possession.
- Handle customer onboarding, KYC verification, agreements, and documentation.
- Coordinate collections, payment follow-ups, demand letters, and receipts.
- Provide project updates, possession schedules, and customer communications.
- Manage possession, handover, and closure of customer issues.
- Register, track, and resolve customer complaints within defined timelines.
- Maintain customer records, CRM data, MIS reports, and database accuracy.
- Coordinate with Sales, Legal, Finance, Projects, and Facility Management teams.

Requirements:





- Graduate in Any Discipline; MBA/PGDM preferred.
- 2-5 years (CRM Executive) / 5-8 years (Senior CRM Executive) in Real Estate CRM.
- Software (Farvision, Salesforce, LeadSquared, SAP, etc.) and MS Excel.

Key Skills: CRM, Customer Service, Collections, Documentation, Possession Management, Complaint Handling, MIS Reporting, Real Estate CRM, Salesforce, Farvision, LeadSquared, SAP.

Preferred Profile:

Experience handling residential/commercial real estate customers with solid follow-up, problem-solving, and customer-centric approach.

📌 Crm Executive (Noida)
🏢 ERA INFRA ENGINEERING
📍 Noida