Position: CRM Executive

Location: Noida Sector 69

Employment Type: Full-Time

Experience: 0–2Years (Freshers with excellent communication skills may also apply)

Salary: As per company standards

About the Role

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle inquiries, coordinate with internal teams, and ensure an exceptional customer experience. The ideal candidate should have excellent communication, follow-up, and problem-solving skills, along with experience using CRM software to maintain accurate customer records.

Key Responsibilities

- Manage customer inquiries through calls, emails, and WhatsApp.
- Maintain and update customer records in the CRM system.
- Follow up with leads, existing customers, and pending cases.
- Coordinate with Sales, Operations, and Support teams to ensure timely resolution of customer concerns.
- Handle customer complaints professionally and ensure quick resolution.
- Track customer interactions and maintain accurate documentation.
- Generate daily, weekly, and monthly CRM reports.
- Ensure high customer satisfaction and build long-term relationships.
- Assist in customer onboarding and post-sales support.
- Maintain data accuracy and confidentiality.

Required Skills




- Excellent verbal and written communication skills.
- Strong interpersonal and customer handling skills.
- Good knowledge of MS Excel, Word, and CRM software.
- Strong follow-up and coordination abilities.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving mindset with attention to detail.
- Basic reporting and documentation skills.

Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Relationship Management, Customer Support, or Client Coordination.
- Freshers with excellent communication skills are also encouraged to apply.

Preferred Skills
- Experience with CRM tools such as Salesforce, Zoho CRM, HubSpot, or similar platforms.
- Knowledge of customer service best practices.
- Experience in sales coordination or client relationship management is an added advantage.

Benefits
- Competitive salary
- Career growth opportunities
- Supportive work workplace
- Training and skill development
- Performance-based incentives (if applicable)

Job Location: Noida Sector 69 Working Days: Monday to Saturday

Work Mode: Work from Office

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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