We are looking for an experienced and polished CRM professional with strong exposure to luxury real estate projects. The candidate must have in-depth knowledge of end-to-end CRM operations along with exceptional communication and client management skills.

Key Requirements:

- Minimum 7+ years of experience in Real Estate CRM.

- Mandatory experience in handling Luxury Real Estate projects.

- Robust exposure to complete end-to-end CRM processes.

- Excellent communication, presentation, and interpersonal skills.

- Experience in handling HNI/UHNI clients professionally.

- Strong coordination and stakeholder management abilities.

Roles & Responsibilities:

- Handling complete post-sales CRM lifecycle from booking to possession.

- Managing customer relationships and ensuring premium customer experience standards.

- Handling collections follow-up, agreements, documentation, registrations, possession, and customer escalations.





- Managing and resolving high-level customer concerns effectively and professionally.

- Maintaining CRM MIS reports, customer databases, and process trackers.

- Ensuring timely communication and seamless execution of all customer-related activities.

- Driving customer satisfaction, retention, and service excellence for luxury clientele.

Desired Candidate Profile:

- Strong understanding of luxury real estate customer handling and processes.

- Excellent verbal and written communication skills.

- Mature, polished, and highly professional personality.

- Ability to manage demanding clients and high-value transactions efficiently.

- Strong problem-solving and relationship management skills.

📌 Crm Executive (Panvel)
🏢 Godrej Properties
📍 Panvel