Collection Manager - Recovery-CREDIT CARD-Recovery Area - Responsible for managing the recovery and collection processes specifically for credit card portfolios.
- Oversee and coordinate recovery efforts to ensure timely collection of outstanding dues.
- Manage a team or coordinate with recovery agents to optimize recovery performance.
- Ensure compliance with regulatory and company policies related to credit card recovery.
- Analyze recovery data and prepare reports to track recovery progress and identify improvement areas.
- Collaborate with other departments to resolve customer issues impacting recovery.
- Maintain robust communication with customers to negotiate repayment plans and settlements.
- Drive initiatives to reduce delinquency rates and improve overall recovery efficiency.
- Monitor recovery targets and implement strategies to achieve or exceed them.
- Handle escalations and complex recovery cases requiring managerial intervention.