Drive conversion of OP patients into ancillary services (diagnostics, procedures, wellnessprograms, etc.). Achieve assigned conversion targets on a daily, weekly, and monthly basis.
Identify opportunities for service upgrades and cross-selling.
1. Patient Counseling
Counsel patients on recommended treatments, diagnostic services, and health programs. Clearly explain advantages, costs, and outcomes to support informed decision-making.
Address patient concerns and objections effectively to improve conversion rates.3. Coordination & Stakeholder Management
Work closely with doctors to understand treatment plans and identify conversionopportunities.
Coordinate with Front Office (FO) teams for seamless patient flow and service delivery.
Ensure timely follow-up with patients for pending decisions.
1. Upselling & Cross-Selling
Promote and upsell specialized programs such as:o Diabetes Care Programso Mother & Child Programso Senior Care Programs Upsell add-on packages to Health Check-up patients to enhance value and outcomes.
1. Process & Experience Excellence
Ensure a smooth and positive patient experience throughout the conversion journey. Maintain accurate records of patient interactions, conversions, and follow-ups.
Adhere to organizational SOPs and compliance guidelines.
1. Working Relationships Internal: Doctors, Front Office Team, Nursing, Diagnostics, Billing