Working Time: 12:00 PM to 09:30 PM IST (If there is a client call from 09:30 PM to 10:30 PM for example , then the candidate can take additional break of 1 hour)
Location : Remote
Objective: Deploy an AI-powered Knowledge Assistant in Microsoft Teams , built on Copilot Studio and grounded in SharePoint content, enabling secure, citation-backed answers to natural-language questions
Scope of the Project:
- SharePoint Knowledge Assessment
- Configuration of knowledge connectors for up to 15 SharePoint sites
- Copilot Studio agent
- Pilot & Org-wide rollout
- User Training
- Governance Documentation
- Usage Analytics, and
- Deployment & Hypercare Support
Experience : 3 years Relevant experience in CoPilot
Roles and Responsibilities
• Copilot Studio agent build & configuration
• SharePoint connector implementation
• Teams bot deployment & adaptive cards
• Agent flow development for escalation
• Azure PAYG billing configuration
Required Skills & Experience
- Hands-on experience building agents in Microsoft Copilot Studio — topics, entities, generative answers/orchestration, and knowledge sources.
- Experience in Agent development
- Experience connecting SharePoint Online as a knowledge source, including Microsoft Graph-based search and knowledge connector configuration.
- Familiarity with the Microsoft Teams bot framework and Teams app deployment (pilot group through org-wide rollout).
- Familiarity with the Power Platform ecosystem — Dataverse as the agent's data layer, and Power Platform Admin Center for setting/DLP governance.
- Conceptual understanding of RAG (Retrieval-Augmented Generation), even though this engagement uses Microsoft's fully managed pipeline rather than custom retrieval code.
- Experience with Power Automate or Copilot Studio agent flows for escalation/handoff logic into ITSM tools (e.g., Vivanti).
- Experience building Adaptive Cards for rich, actionable bot responses.
- Working knowledge of Microsoft Entra ID (Azure AD) SSO and Conditional Access as they apply to agent authentication and permission-scoped responses.
Preferred (Nice to Have)
- Experience delivering in an Agile/Scrum model with 2-week sprints and standard ceremonies.
- Prior experience on a healthcare or other regulated-industry project, with awareness of HIPAA/PHI handling practices.
- Exposure to Copilot Studio Analytics and Power BI for usage dashboards and KPI tracking.
- Familiarity with content readiness/remediation considerations — file formats, size limits, and permission inheritance issues that affect what an agent can index.
- Comfort with Azure subscription administration — PAYG billing, Copilot Credits, and Cost Management budget alerts.
Critical Deployment Notes
- Compliance: For the background verification (BGV) process, PAN card and Aadhaar card of the proposed resources will be required.
- The UAN number is required for selected candidates. .