Job Summary

The CI COE - OPEX Culture & Capability Building Lead is accountable for strengthening Operational Excellence capability, problem solving discipline, and system thinking across GSC through the deployment of Opex, Lean practices, and structured capability building interventions. This role acts as a Centre of Excellence capability leader, working in partnership with GSC functions, CI teams, L&D;, and business leaders to embed OPEX ways of working into daily management routines, leadership cadences, and value stream performance improvement.

The role is responsible for enabling the shift from silo optimisation to end-to-end value stream thinking by building practitioner capability, coaching CI colleagues, strengthening Operating System (Governance) discipline, and ensuring learning is applied on real business problems linked to Dashboard reds, value stream gaps, and enterprise priorities. The role directly supports the development of self-sufficient teams that can diagnose performance gaps, run structured A3 problem solving, deploy Visual Management, facilitate Kaizen and VSM interventions, and sustain improvements beyond initial deployment.

Key Responsibilities

- Drive OPEX culture and system thinking across GSC by enabling the shift from silo-based improvement to end-to-end value stream thinking across CX, Finance, Operations, and otherGSC value streams.

- Embed structured problem solving into daily ways of working by strengthening the use of A3 Problem Solving, and performance gap ownership.

- Design and deploy structured capability journeys covering OPEX elements, A3 Problem Solving, Daily Management, Kaizen, Action Planning, Lean concepts, Value Stream Mapping, Waste Identification, and Standard Work principles.

- Lead training and facilitation for OPEX capability building across GSC locations through classroom training, virtual sessions, refresher sessions, Q&A; forums, leadership awareness sessions, and applied coaching interventions.

- Enable the Train the Practitioner model for CI deployment by coaching CI colleagues to independently deploy OPEX work packages across L3 processes, including A3 Problem Solving, Value Stream Mapping workshops, Kaizen events, Visual Management, and structured action planning.

- Build internal faculty and practitioner capability to scale OPEX deployment across GSC processes, ensuring CI colleagues are equipped to facilitate, coach, assess maturity, and sustain adoption across functions and locations.





- Strengthen Operating System and Daily Management discipline by improving linkage between performance gaps, VMS boards, daily and weekly review cadences, A3 pipeline, and structured countermeasure tracking.

- Support deployment of OPEX practices across GSC, including Visual Management, Performance Dashboards, Daily Management Boards, A3 Problem Solving, Kaizen, Action Planning, and leadership routines linked to business outcomes.

- Partner with business leaders and CI teams to ensure OPEX capability building is linked to real business problems, persistent KPI reds, customer pain points, operational reliability gaps, rework, escalations, cost-to-serve opportunities, and value stream performance.

- Partner with L&D; to strengthen behavioural enablers required for sustainable OPEX adoption, including leader standard work mindset, coaching capability, system thinking, problem ownership behaviour, and learning application.

- Define and track adoption and maturity signals such as trained practitioner penetration, quality of A3 problem statements, VSM coverage, A3 throughput, sustainment effectiveness, and CI practitioner-led deployment across L3 processes.

- Actively participate in and contribute to the GSC Continuous Improvement community by sharing current valuable practices, standardising deployment approaches, improving tools and templates, and supporting enterprise-level OPEX maturity building.

Must Have Skills

- Strong Continuous Improvement, Lean, and Operational Excellence mindset with hands-on deployment experience in large-scale operations or shared services environments.

- Practical experience in building OPEX culture, capability journeys, and structured problem-solving discipline across business teams.

- Strong knowledge of Six Sigma & Lean methods including A3 Problem Solving, Root Cause Analysis, Kaizen, Visual Management, Value Stream Mapping, Waste Identification, Standard Work, and Daily Management.

- Ability to translate enterprise priorities into capability building interventions, deployment roadmaps, coaching plans, and measurable adoption outcomes.





- Strong facilitation and training capability, with experience delivering classroom and virtual learning interventions for leaders, managers, CI practitioners, and frontline teams.

- Strong coaching capability to support CI practitioners, leaders, and teams in applying OPEX methods on real business problems.

- Ability to work across a complex matrix organisation and influence stakeholders across functions, locations, and leadership levels.

- Strong analytical and structured problem-solving skills with the ability to connect KPIs, performance gaps, process issues, root causes, and countermeasures.

- Strong stakeholder management skills with the ability to partner with CI teams, business leaders, L&D;, site teams, and global functional stakeholders.

- Strong communication skills with fluency in English, including the ability to create leadership-ready narratives, training material, one-pagers, playbooks, and governance updates.

- Ability to manage multiple capability building initiatives, training calendars, deployment plans, and stakeholder expectations in parallel.

- Relevant degree or equivalent qualification in business, operations, engineering, quality, transformation, or related discipline.

Other Preferred Skills

- Certified Lean Six Sigma Black Belt, Master Black Belt, Lean Practitioner, Agile Coach, or equivalent CI/OPEX certification.

- Experience working in Global Capability Centres, shared services, logistics, supply chain, customer experience, finance operations, or large-scale service operations.

- Experience in designing maturity models, assessment frameworks, adoption dashboards, and capability health metrics.

- Strong understanding of performance management systems, KPI governance, leading and lagging indicators, and daily management routines.

- Experience in building Train the Trainer or Train the Practitioner models at scale.

- Ability to simplify complex OPEX concepts into practical, business-friendly tools and methods.

- Strong ownership and execution mindset with the ability to drive outcomes without direct authority.

- Confidence to challenge constructively, push for problem clarity, and prevent premature solutioning.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Continuous Improvement Excellence Lead (Navi Mumbai)
🏢 APM Terminals
📍 Navi Mumbai