Company Description Founded in April 2007, Bajaj Finserv is the financial services arm of the Bajaj Group, offering lending, insurance, and wealth advisory solutions. With 24 products across 12 product lines, the organization is one of India’s fastest-growing and most diversified non-banking financial companies (NBFCs).

Bajaj

Finserv is driven by a culture of aiming beyond “good” to achieve “great,” reflected in continuous innovation and customer-centric services. The company’s footprint spans the length and breadth of India, providing opportunities to work on scalable, high-impact financial technology solutions. Team members collaborate in a dynamic environment that values performance, integrity, and professional growth.

Role Description This is a full time, on-site role based in Pune City for a Contact Center Technology – Freeswitch Developer. The role involves designing, developing, and maintaining Freeswitch-based contact center solutions to support high-volume customer interactions.

Responsibilities include configuring dial plans, IVR flows, call routing, and SIP integrations, as well as optimizing performance, reliability, and scalability of voice platforms. The developer will collaborate with cross-functional teams to integrate contact center systems with CRM, analytics, and other enterprise applications, and will troubleshoot production issues, perform root-cause analysis, and implement fixes. The role also requires preparing technical documentation, following secure coding and compliance standards,



and participating in continuous improvement of the telephony and contact center architecture.

Qualifications

- Candidates should possess strong skills in Software Development and Programming, preferably in languages commonly used with Freeswitch (such as C, Lua, Python, or similar).
- Candidates should possess skills in Integration, including SIP/VoIP integration, APIs, web services, and connecting contact center platforms with CRM or other business systems.
- Candidates should possess hands-on experience working with Databases, including designing schemas, writing queries, and managing data used by contact center applications.
- Candidates should possess a working knowledge of Cascading Style Sheets (CSS) and related web technologies to support configuration of web-based dashboards, admin portals, or reporting interfaces.
- Relevant experience with Freeswitch, Asterisk, or other telephony/contact center platforms, and familiarity with protocols such as SIP, RTP, and WebRTC.
- Strong analytical and troubleshooting skills, with the ability to diagnose performance and stability issues in a production environment.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Ability to collaborate effectively with technical and non-technical stakeholders, follow secure coding and documentation practices, and adapt to a fast-paced financial services environment.

📌 Contact Center Technology-freeswitch developer (Pune)
🏢 Bajaj FinServ
📍 Pune