:

: SAP BASIS(CALM + SOLMAN) –Support Project

Location: [Pune]

Project Duration: [36 months]

Employment Type: [ Subcontract]

SAP Cloud ALM (CALM)

Configure and administer SAP Cloud ALM.

Set up Business Process Monitoring and Health Monitoring.

Configure Integration Monitoring and Job Monitoring.

Implement Real User Monitoring and Exception Monitoring.

Monitor SAP S/4HANA, BTP, SuccessFactors, Ariba, and Integration Suite landscapes.

Support Project and Task Management within SAP Cloud ALM.

Configure alerting, dashboards, and analytics.

Ensure operational excellence through proactive monitoring.

SAP Solution Manager Administration

Administer SAP Solution Manager 7.2 environment.

Configure Landscape Management Database (LMDB).

Maintain System Landscape Directory (SLD).

Manage Technical Monitoring and System Monitoring.

Configure EarlyWatch Alerts.

Support Root Cause Analysis and Diagnostics.

Perform SolMan upgrades and support pack implementations.

IT Service Management (ITSM)

Configure and support

Incident Management

Problem Management

Service Request Management

Change Request Management

Define SLA monitoring and escalation processes.

Support ticket workflows and approval processes.

Maintain IT governance and compliance standards.

Change & Release Management

Configure ChaRM (Change Request Management).

Support Release Management processes.

Manage transport lifecycle across SAP landscapes.

Coordinate deployment and production release activities.

Ensure audit and compliance adherence.

Test Management

Configure SAP Test Suite.

Support test planning and execution.

Manage test cases and defect tracking.

Coordinate SIT, UAT, and Regression Testing activities.

Support automated testing integration.

Monitoring & Operations

Configure

Technical Monitoring

Interface Monitoring

Business Process Monitoring

Job Monitoring

System Health Checks

Analyze system performance.





Monitor interfaces and integrations.

Proactively identify operational risks.

Documentation & Governance

Maintain operational procedures and runbooks.

Prepare KPI and SLA reports.

Support audits and compliance requirements.

Document monitoring setups and support processes.

Required Technical Skills

SAP Cloud ALM

SAP Cloud ALM Administration

Business Process Monitoring

Integration Monitoring

Exception Monitoring

Health Monitoring

Real User Monitoring

Task & Project Management

Alerting and Analytics

SAP Solution Manager

SolMan 7.2

ITSM

ChaRM

Test Suite

Technical Monitoring

Root Cause Analysis

EarlyWatch Alerts

System Recommendations

Diagnostics

SAP Basis Knowledge

SLD Configuration

LMDB Administration

Managed System Configuration

RFC Configuration

Transport Management

SAP Landscape Exposure

SAP S/4HANA

SAP ECC

SAP BW/4HANA

SAP PI/PO

SAP BTP

SAP Integration Suite

SAP SuccessFactors

SAP Ariba

Reporting & Analytics

SLA Reporting

KPI Dashboards

Monitoring Reports

Operational Analytics

AMS Support Responsibilities

Perform day-to-day monitoring of SAP systems.

Track and resolve production incidents.

Manage SLA reporting and compliance.

Coordinate with Basis and functional teams.

Conduct root cause analysis for critical issues.

Participate in major incident management.

Support 24x7 production environments when required.

Required Qualifications

Bachelor's Degree in Engineering, Computer Science, or Information Technology.

6+ years of SAP experience.

Minimum 3+ years of SAP Cloud ALM/Solution Manager experience.

Experience supporting global SAP landscapes.

Strong troubleshooting and system monitoring expertise.

We transform. SAP® solutions into Value

NTT DATA Business Solutions is a rapid-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

📌 Consultant (Pune)
🏢 NTT Data
📍 Pune