About the Role: We are seeking a dynamic Communications Manager to craft clear, customer-friendly messaging and champion a culture of customer-centricity through impactful storytelling. This role is pivotal in shaping how we communicate complex information in easy, engaging ways that resonate with our customers and stakeholders.Key Responsibilities

- Develop and deliver concise, customer-friendly communication across multiple channels.

- Drive a culture of customer-centricity by embedding storytelling in all communication initiatives.

- Create compelling content for email/SMS/WhatsApp campaigns, presentations, and customer touchpoints.

- Collaborate with cross-functional teams to translate technical and business information into clear, logical communication.

- Edit and simplify complex technical material, ensuring clarity and accessibility for diverse audiences.

- Support brand consistency and tone of voice across all communication platforms.

Skills & Knowledge

- Exceptional communication and writing skills with the ability to collaborate across teams.

- Strong storytelling capability,



with proven experience in creating engaging emailers and impactful presentations.

- Expertise in drafting simple, concise, and customer-friendly communication.

- Familiarity with technical terms related to life insurance (preferred).

- Ability to transform complex technical content into clear, logical messaging.

- Proficiency in Microsoft Excel; knowledge of social media communication strategies is an advantage.

Qualifications

- Education: Bachelors degree in English Literature, Mass Communication, Journalism, or related field.

- Experience: Minimum 5 years in communications, content development, or a similar role.

- Prior experience in the insurance sector or financial services industry is highly desirable.

What We’re Looking For

- A creative communicator who thrives on simplifying complexity.

- A collaborative professional who can influence stakeholders and drive customer-first messaging.

- A strategic thinker who understands the impact of communication on customer experience.

📌 Communications Manager (Mumbai)
🏢 HDFC Life
📍 Mumbai