Role Overview

Responsible for Collections MIS, reporting, analytics, KPI monitoring, and automation to support collection performance, call center operations, and business decision-making.

Key Responsibilities

- Prepare and automate daily, weekly, and monthly collection MIS reports and dashboards.

- Track key collection KPIs: Bucket Performance, Recovery, Roll Rates, Collection Efficiency, Resolution TAT, and Agent Productivity.

- Analyze collection portfolios, identify trends, risks, and improvement opportunities.

- Monitor call center productivity, agent allocation, and operational performance.

- Extract, validate, and analyze data from LMS and other systems.

- Coordinate with Operations, Legal, ADU, and Business teams for reporting and case tracking.

- Drive process automation using Excel, Power Automate, and Microsoft Forms.





- Provide actionable insights and recommendations to senior management.

Required Skills

- Advanced Excel (Pivot Tables, Power Query, Dashboards)

- SQL and data analysis

- Power BI/Tableau (preferred)

- LMS and collections reporting experience

- Power Automate and Forms

- Robust analytical, problem-solving, and stakeholder management skills

Preferred Experience

- Graduate/Postgraduate in Finance, Commerce, Statistics, or related field.

- 2-6 years of MIS, Analytics, or Collections Reporting experience in BFSI/NBFC/Fintech.

- Experience in collection portfolios and call center analytics.

📌 Collections MIS Analyst (Pune)
🏢 Electronica Finance
📍 Pune