Job Requirements Job Requirements

Job Title – Cluster Manager-Business Banking Business Unit - Retail Banking Function – Business Banking Job Purpose:

The role entails managing and scaling up the Business banking business network for the assigned branches by creating strategies to achieve growth targets for the branches by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service.

The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale.

Roles & Responsibilities: Support in achievement of business goals and targets by building a strong business network

Understand competitive landscape and market dynamics and provide necessary feedback to product teams

Manage a team of branch managers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services

Ensure pricing, business process & policies are in organizations best interest

Responsible for building networks to sell multiple products, across locations

Share knowledge with other regions,



clusters branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Conduct regular business reviews with team to ensure strategies are well executed

Adhere to high ethical standards, and comply with all regulations/applicable laws

Cultivate relationships with individual and corporate customers

Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels

Develop and implement livelihood advancement and community development initiatives

Bring out the best of branch’s personnel by providing training, coaching, development and guidance

Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency

Collaborate with other branch departments and functions to provide products and service offerings to the customer Managerial & Leadership Responsibilities: Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity

Create workplace for team to focus on automation and digital enablement to fulfil customer’s needs holistically

Attract & retain best-in class talent to meet Bank's rapid growth targets

Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction Educational Qualifications: Graduate - Any Post Graduate - Optional Experience:

12+ years of relevant experience in Business Banking or allied Business

📌 Cluster Head-Business Banking (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai