Position Title: Closing Manager - Residential Sales

Department: Sales & Marketing

Reporting To: Head of Sales / Sales Director

Location: Mumbai

Job Summary:

The Closing Manager is responsible for converting qualified leads into successful sales bookings for residential redevelopment projects. The role involves managing the complete sales-closing process, conducting customer meetings, handling negotiations, coordinating with internal teams, and ensuring achievement of sales targets while delivering an exceptional customer experience.

Key Responsibilities

Sales Closing & Revenue Generation

- Drive closures for residential units within redevelopment projects.
- Meet and exceed monthly, quarterly, and annual sales targets.
- Conduct site visits, project presentations, and customer meetings.
- Handle price negotiations and commercial discussions with prospective buyers.
- Guide customers through the booking and agreement process.

Customer Relationship Management

- Build and maintain strong relationships with prospects and channel partners.
- Address customer queries related to project specifications, pricing, payment plans, legal documentation, and possession timelines.
- Ensure a seamless customer journey from inquiry to booking.

Lead Management

- Follow up on qualified leads generated through marketing campaigns, referrals, channel partners, and walk-ins.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Monitor lead conversion ratios and recommend improvement measures.

Redevelopment Project Sales

- Develop a thorough understanding of redevelopment project features, approvals, benefits, and market positioning.
- Explain redevelopment concepts, project timelines, and value propositions to prospective customers.
- Coordinate with project, legal,



and customer service teams to support the sales process.

Documentation & Compliance

- Ensure all sales documentation is completed accurately and in compliance with company policies and regulatory requirements.
- Coordinate with legal, finance, and customer service departments for agreement execution and collections.
- Support customers in loan processing and documentation where required.

Market Intelligence

- Monitor competitor projects, pricing strategies, and market trends.
- Provide feedback to management regarding customer preferences and market demand.
- Participate in sales planning and strategy discussions.

Key Performance Indicators (KPIs)

- Monthly sales bookings and revenue achievement.
- Lead-to-booking conversion ratio.
- Average sales cycle duration.
- Customer satisfaction and referral generation.
- Collection milestones achieved post-booking.
- CRM data accuracy and follow-up compliance.

Qualifications

- Bachelor's degree in business administration, Marketing, Real Estate, or a related field.
- MBA preferred.

Experience

- 5-10 years of experience in residential real estate sales.
- Minimum 3 years of experience in sales closing roles.
- Experience in redevelopment projects and residential property sales is highly preferred.
- Strong track record of achieving and exceeding sales targets.

Required Skills

- Excellent negotiation and closing abilities.
- Strong communication and presentation skills.
- Relationship-building and customer engagement skills.
- Knowledge of real estate regulations and documentation.
- CRM proficiency and sales reporting skills.
- Ability to work under pressure and manage multiple prospects simultaneously.

Behavioral Competencies

- Results-oriented mindset.
- Customer-centric approach.
- High level of integrity and professionalism.
- Solid problem-solving and decision-making abilities.
- Team collaboration and leadership skills.

📌 Closing Manager (Mumbai)
🏢 Tru Realty
📍 Mumbai