Client Relationship Manager On Site - Gurugram Company Description Iconic Edge LLP is India’s leading personal branding company, dedicated to transforming entrepreneurs and business owners into recognized authorities in their fields. The firm specializes in positioning and storytelling, creating compelling narratives that highlight each client’s unique expertise.

Iconic

Edge also delivers end-to-end support across content, public relations, and digital presence to build strong, credible brands. By turning expertise into influence and influence into inbound business, the company helps clients achieve sustainable visibility and growth. Team members collaborate closely with ambitious professionals, offering a dynamic environment focused on innovation and impact.

Role Description The Client Relationship Manager is a full-time, in office role based in Gurugram. This position is responsible for managing and nurturing client relationships, serving as the primary point of contact for entrepreneurs and business owners throughout their personal branding journey. Day-to-day tasks include understanding client goals, coordinating with internal teams to deliver positioning, storytelling, content, PR, and digital presence strategies, and ensuring timely, high-quality execution of all deliverables.

The role involves conducting regular check-ins, presenting updates and performance reports, gathering feedback,



and resolving issues to maintain strong client satisfaction and retention.

The Client Relationship

Manager will also identify opportunities for account growth, contribute to process improvements, and support new client onboarding and collaboration across the company. Qualifications

Client service and relationship management skills, including the ability to build trust, manage expectations, and maintain long-term partnerships.

Communication and interpersonal skills, with strong spoken and written English to facilitate clear, professional client and team interactions.

Project coordination and organizational skills, including experience handling multiple accounts, setting priorities, and meeting deadlines.

Business acumen and consultative skills, with the ability to understand client objectives, interpret performance data, and suggest practical solutions.

Familiarity with branding, marketing, or PR environments, including basic knowledge of digital presence, content, and storytelling concepts.

Problem-solving and conflict-resolution skills, with a calm, proactive approach to addressing client concerns and operational challenges.

Comfort working in an on-site, fast-paced setting in Gurugram, with readiness to collaborate across cross-functional teams.

Bachelor’s degree in Business, Marketing, Communications, or a related field; prior experience in account management or client-facing roles is preferred.

📌 Client Relationship Manager (Gurugram)
🏢 Iconic Edge
📍 Gurugram