Chief Consumer Business Officer (CCBO)

Location: Gurugram Experience: 15–20+ Years

Reporting To: Chief Executive Officer (CEO)

Function: Consumer Business | B2C | Digital Commerce | Sales & Growth

Employment Type: Full time | Leadership Role About the Role

We are looking for an accomplished Chief Consumer Business Officer (CCBO) to lead and scale AVPL International’s national consumer business and drive the “1 Panchayat – 1 Drone Udhami” Mission across India.

The CCBO will be responsible for building a high-growth B2C business by combining digital commerce, consumer sales, marketing automation, AI-powered CRM, lead generation, channel development, and rural entrepreneurship.

This is a strategic leadership role with ownership of consumer revenue, customer acquisition, sales growth, conversion, customer experience, and national sales operations. Key Responsibilities

1.

Consumer

Business & Growth

Develop and execute the national B2C business strategy aligned with the company's growth objectives.

Own consumer revenue, business growth, customer acquisition, conversion, and profitability.

Identify new consumer segments, markets, and revenue opportunities.

Build scalable business models for the Drone Udhami ecosystem.

2.

Digital

Sales & Customer Acquisition

Lead digital sales, inside sales, telesales, and omnichannel customer acquisition.

Develop high-performing lead-generation and conversion strategies.

Drive performance marketing and digital customer acquisition initiatives.

Optimize the complete customer funnel from lead generation → nurturing → conversion → retention.

Improve CAC, conversion rates, customer lifetime value, and overall sales productivity.

- CRM, AI & Marketing Automation

Build automated lead nurturing and customer engagement systems.

Leverage CRM, AI, analytics, automation, and Martech solutions to improve customer journeys.

Partner with technology teams to automate sales and business processes.





Establish data-driven dashboards and performance metrics for consumer growth.

- Pan-India Sales Network

Build and manage a scalable national consumer sales network.

Develop and manage franchises, channel partners, distributors, and Drone Suvidha Kendras.

Establish sales processes, targets, incentive structures, and performance management systems.

Drive consistent sales execution across geographies.

5.

Drone

Udhami & Rural Entrepreneurship

Lead the national expansion of the “1 Panchayat – 1 Drone Udhami” Mission.

Develop scalable models to create and support rural drone entrepreneurs.

Identify opportunities for partnerships with local entrepreneurs, institutions, channel partners, and ecosystem stakeholders.

Build strong market penetration across rural and semi-urban markets.

6.

Customer

Experience

Develop a seamless and scalable consumer journey across digital and physical channels.

Improve customer onboarding, engagement, conversion, retention, and advocacy.

Use customer insights and analytics to continuously improve products, services, and sales processes.

7.

Strategic

Leadership

Work closely with the CEO and leadership team to translate the company's consumer-growth vision into measurable business outcomes.

Develop national campaigns to accelerate consumer adoption and rural entrepreneurship.

Build and lead high-performing sales, growth, digital commerce, and customer acquisition teams.

Establish organizational structures, KPIs, governance mechanisms, and performance reviews.

Key Focus

Areas

B2C Business Growth

Digital Commerce

Consumer Revenue & P&L;

Digital Sales

Customer Acquisition

Lead Generation





Marketing Automation

CRM & AI

Inside Sales & Telesales

Omnichannel Sales

Franchise & Channel Development

Rural Market Expansion

Drone Udhami Ecosystem

Customer Experience

Pan-India Sales Operations Candidate Profile

15–20+ years of overall experience with significant leadership experience in B2C/consumer businesses.

Proven track record of building and scaling national consumer businesses.

Strong experience in revenue growth, customer acquisition, sales strategy, and business expansion.

Experience managing large-scale sales networks, channels, franchises, or partner ecosystems.

Strong understanding of digital commerce, performance marketing, CRM, marketing automation, and AI-enabled growth.

Demonstrated experience with P&L;/revenue ownership and business metrics such as CAC, conversion, retention, and LTV.

Exposure to rural markets, rural entrepreneurship, last-mile distribution, AgriTech, FinTech, FMCG, Telecom, E-commerce, Mobility, EdTech/Skilling, or other mass-market businesses will be an advantage.

Strong analytical, strategic, and execution capabilities.

Excellent leadership, stakeholder-management, negotiation, and communication skills.

Ability to operate effectively in a high-growth, entrepreneurial environment.

Key Success

Metrics The success of the CCBO will be measured through:

Consumer Revenue & Business Growth

Customer Acquisition & CAC

Lead-to-Customer Conversion

Digital Sales Contribution

Sales Network Expansion

Channel/Franchise Productivity

Customer Retention & Engagement

Drone Udhami Network Growth

Rural Market Penetration

Automation & CRM Adoption

Overall Consumer Business Profitability Ideal Candidate An ideal candidate would be a strategic B2C business leader with strong P&L; ownership and a proven record of scaling consumer businesses nationally, combining digital growth, technology-enabled sales, CRM/AI, channel development, and rural-market expansion.

📌 Chief Consumer Business Officer (CCBO) (Gurugram)
🏢 AVPL INTERNATIONAL
📍 Gurugram