Job Role

- International Chat Support Executive – OnePlus Project

- Handle customer service, technical support, and e-commerce-related queries through chat.

- Provide professional, accurate, and timely support to customers.

- Deliver an exceptional customer experience while maintaining quality standards.

- Manage multiple customer interactions simultaneously.

- Work in an international chat support process.

- Day shift chance.

Key Responsibilities

Customer Support

- Handle customer queries and concerns through chat professionally and accurately.

- Provide customer service support for product and service-related issues.

- Resolve technical troubleshooting and e-commerce-related queries.

- Deliver effective solutions while maintaining high customer satisfaction.

- Understand customer requirements and provide appropriate solutions based on company guidelines.

- Escalate unresolved or complex issues to the relevant teams.

- Maintain accurate records of customer interactions and actions taken.

Performance & Quality

- Manage up to 3 customer chat conversations simultaneously.

- Adhere to defined quality, productivity, attendance, and compliance standards.

- Consistently achieve individual and team performance targets.





- Ensure timely and accurate responses to customer queries.

Product Knowledge

- Stay updated on product features, technical specifications, company policies, and process updates.

- Maintain knowledge of smartphones, consumer electronics, and digital products.

Eligibility Criteria

- Graduate in any discipline.

- Freshers are welcome to apply.

- Experienced candidates must have prior experience in a Chat Support process.

- Excellent written and verbal English communication skills.

- Minimum typing speed of 35 WPM.

- Strong customer service and problem-solving skills.

- Tech-savvy with good knowledge of smartphones, consumer electronics, and digital products.

- Comfortable working with multiple applications, systems, and web-based tools simultaneously.

- Ability to multitask in a fast-paced environment.

Work Schedule

- 6-day working week.

- Shift Timings:

- 9:00 AM – 6:00 PM

- 12:00 PM – 9:00 PM

- Rotational shifts for male employees as per business requirements.

- Day shift process.

Contact Details

- Contact Person: Altaf Saifi

- Contact Number: (phone hidden)

📌 Chat Support Executive (Noida)
🏢 JobTrade
📍 Noida