;

- ;Handle live customer chat interactions by providing timely, accurate, and professional assistance, while independently resolving customer inquiries and delivering a seamless customer experience.
- ;Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations.
- ;Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.
- ;Actively monitor the chat quality of preparers and junior team members, ensuring accuracy, compliance, and adherence to established quality standards.

; Qualification

- ;Bachelor s degree in Accounting, Finance, or a related field (M.B.A in Accounting and Finance preferred).
- ;Language Proficiency
- ;Strong written and verbal English communication skills,



including the ability to communicate clearly, concisely, and effectively through chat-based interactions. Candidates should also demonstrate English language proficiency at a B2+ level or higher.

; Behavioural Competencies (ASK Framework)

- ;Flexible to work U.S. shifts, primarily EST hours.
- ;Robust customer-service orientation with a compliance-first mindset

; Job Category: US Taxation ; Job Type: Full Time

; Job Location: Hyderabad

; Job Shift: Night Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Chat Expert - Tax Reviewer (Hyderabad)
🏢 Pacific Group
📍 Hyderabad