Responsibilities:

Operational Risk Management

- Support implementation and maintenance of ORM policies, frameworks, and governance processes.
- Facilitate Risk & Control Self-Assessment (RCSA) exercises across business and support functions.
- Monitor and report Key Risk Indicators (KRIs), identify trends, and escalate threshold breaches.
- Manage Operational Risk Incident and Loss Event reporting, root cause analysis, and corrective action tracking.
- Conduct control design and effectiveness reviews and recommend process improvements.
- Develop risk dashboards, MIS, and reports for Senior Management, Risk Committees, and regulators.
- Support risk assessments for new products, processes, technology changes, and outsourcing arrangements.
- Coordinate with Business, Compliance, Audit, Technology, and Operations teams on risk mitigation initiatives.

Business Continuity Management & Operational Resilience

- Support implementation and periodic review of the BCM Framework, Policy, and Procedures.
- Coordinate Business Impact Analysis (BIA) and maintain Business Continuity Plans (BCPs).
- Facilitate BCP testing, tabletop exercises, and Disaster Recovery (DR) drills.
- Support crisis management activities and incident response coordination.
- Assess business continuity preparedness of critical vendors and outsourced service providers.
- Assist in identifying critical business services, dependencies, recovery objectives (RTO/RPO), and resilience requirements.
- Track remediation actions arising from BCM and resilience assessments.

Regulatory & Governance

- Support implementation of RBI and regulatory requirements related to Operational Risk and Business Continuity.

Assist in regulatory reporting, audits, risk committee presentations, and governance reviews. Other Responsibilities: -

- Learn and develop skills and capabilities to support and address operational risk.
- Participate in discussions with relevant stakeholders,



ensuring ORM alignment with the business agenda.
- Ensure to work effectively and proactively with business teams and industry participants to advise and assist in the management of risk and compliance matters.
- Ensure KPI or plans are tracked and met.
- Process mapping.
- Ability to prioritize amongst many conflicting needs, advocate a course of action, and pursue it consistently, while remaining flexible and responsive to dynamic situations
- Demonstrated ability to think strategically and innovatively and proven track record for delivering results.
- Strong ability to source, manage and analyse data to drive risk management strategies and decisions.

High energy and a desire to work in a results and team oriented, rapid growth setting. Eligibility Criteria for the Job

Education

Graduate / Postgraduate MBA / ORM PG Certification

Work Experience

At least 8 to 12 years of experience in ORM or BCM in a large BFSI organization for Retail and corporate lending business. (ORM experience in Insurance/investment/Wealth Management/IT, IS/other fields or in business & operations to be excluded)

Primary Skill

- Superior knowledge of Retail, SME and Corporate lending business functions and associated principles
- Good knowledge of risk management practices and relevant regulations applicable to Operational Risk. Control testing experience.
- Intermediate Knowledge of Credit, Enterprise risk, underwriting, analytical models, credit process, fraud risk, third party risk, Governance.

Technical Skills

- Advanced excel and PowerPoint presentation skills.
- Proficiency in enterprise risk platforms like Service Now, RSA Archer, MetricStream, or similar
- Familiarity with tools for RCSA, KRI tracking, and incident reporting
- Knowledge of control design, testing methodologies, and control libraries
- Understanding of RBI operational risk guidelines and other relevant regulations
- Working knowledge of data analytical tools would be added advantage

📌 Business Continuity Manager (Gurugram)
🏢 Hero FinCorp
📍 Gurugram