Role & responsibilities

Job Summary The Business Analytics Manager will be responsible for analyzing business performance, identifying growth opportunities, and providing data-driven insights to optimize hotel operations, revenue, guest experience, and profitability. The role involves developing dashboards, forecasting trends, monitoring KPIs, and supporting strategic decision-making across all hotel functions.

Key Responsibilities

- Analyze hotel performance data, including occupancy, ADR, RevPAR, GOP, and revenue trends.
- Develop and maintain MIS reports, dashboards, and business intelligence tools.
- Monitor operational KPIs across Front Office, Housekeeping, Food & Beverage, Sales, and Finance.
- Conduct revenue, cost, and profitability analysis to improve financial performance.
- Forecast occupancy, revenue, and demand using historical and market data.
- Perform guest behavior and customer segmentation analysis to enhance guest experience.
- Identify business trends, operational gaps, and opportunities for process improvement.
- Collaborate with Revenue Management, Sales & Marketing, Finance, and Operations teams for data-driven planning.
- Support budgeting, business planning, and annual operating plans.
- Prepare executive presentations and analytical reports for senior leadership.
- Track marketing campaign effectiveness and ROI.
- Ensure data accuracy, integrity, and governance across reporting systems.
- Benchmark hotel performance against industry standards and competitors.

Key Performance Indicators (KPIs)
- Improvement in Occupancy Percentage
- Increase in ADR (Average Daily Rate)
- Growth in RevPAR (Revenue per Available Room)
- Improvement in GOP Margin
- Forecast Accuracy
- Dashboard and MIS Timeliness
- Cost Optimization Achieved
- Revenue Growth through Analytical Recommendations




- Guest Satisfaction (CSAT/NPS) Improvement
- Data Accuracy and Reporting Compliance

Educational Qualification
- Bachelor's degree in Business Administration, Statistics, Economics, Hospitality Management, Data Analytics, or related field.
- MBA (Business Analytics/Finance/Operations) preferred.
- Certification in Power BI, Tableau, SQL, or Data Analytics is an added advantage.

Experience
- 58 years of experience in Business Analytics, MIS, Revenue Analytics, or Strategy.
- Minimum 2–3 years of experience in the Hospitality/Hotel industry preferred.
- Experience with hotel management systems (PMS), ERP, and Business Intelligence platforms.

Technical Skills
- Advanced Microsoft Excel
- Power BI / Tableau
- SQL
- PowerPoint
- Hotel PMS (Opera, IDS, Fidelio, or similar)
- ERP Systems (SAP/Oracle preferred)
- Statistical analysis and forecasting techniques

Behavioral Competencies
- Solid analytical and problem-solving skills
- Strategic thinking and business acumen
- Excellent communication and presentation skills
- Attention to detail
- Data interpretation and storytelling
- Stakeholder management
- Decision-making capability
- Time management and multitasking
- Collaborative team player

Preferred Knowledge
- Hotel revenue management principles
- Hospitality financial metrics
- Market intelligence and competitive benchmarking
- Demand forecasting
- Customer analytics
- Pricing strategy
- Business Intelligence and automation tools

Expected Deliverables
- Executive dashboards and KPI reports
- Weekly, monthly, and quarterly business performance reports
- Revenue and profitability analysis
- Occupancy and demand forecasts
- Business improvement recommendations
- Budget variance analysis
- Market benchmarking reports
- Data-driven strategic insights for business growth

📌 Business Analytics Manager (Kolkata)
🏢 Profound Human Resource Development Advisors
📍 Kolkata