At Zeapl.ai, we are transforming customer engagement through AI-powered conversational commerce, loyalty and rewards, WhatsApp Business solutions, and enterprise automation.

Our platform helps leading enterprises build meaningful customer relationships at scale through intelligent engagement, automation and personalized experiences.

As we continue to grow, we are looking for a Business Analyst – Enterprise SaaS Solutions who enjoys understanding business problems, designing scalable solutions, and working directly with enterprise customers.

This is not a documentation-only Business Analyst role. We are looking for someone who can think from the customer's perspective, engage with stakeholders, translate business needs into product solutions, and work closely with Product and Engineering teams to deliver exceptional customer experiences. What You'll Do

Understand Customer Needs

Conduct discovery workshops and requirement gathering sessions with enterprise customers.

Analyse existing business processes and identify opportunities for automation using Zeapl.ai products.

Document Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, Use Cases and Acceptance Criteria.

Create process flows, workflow diagrams and wireframes wherever required.

Design Scalable Solutions

Translate business requirements into clear functional specifications for Product and Engineering teams.

Collaborate with Product Managers and Developers to design scalable and practical solutions.

Identify functional gaps, implementation dependencies and project risks.

Recommend best practices and product configurations aligned with customer objectives.

Drive Successful Implementations

Work closely with Engineering, Delivery, Customer Success and Implementation teams throughout the project lifecycle.





Participate in sprint planning, requirement clarification and solution walkthroughs.

Validate delivered functionality against business requirements.

Support User Acceptance Testing (UAT), production deployments and customer sign-offs.

Partner with Enterprise Customers

Serve as the functional point of contact during implementations.

Present solution workflows and product capabilities to customers.

Resolve functional queries and implementation challenges.

Build trusted relationships through proactive communication and problem-solving.

Contribute to Product Innovation

Capture customer feedback and convert it into actionable product enhancement ideas.

Work closely with Product Management to prioritize features that deliver maximum business value.

Continuously identify opportunities for automation and process improvement. What We're Looking For

Must Have

3–5 years of experience as a Business Analyst in Enterprise SaaS, CRM, Customer Engagement, Loyalty, Martech or similar B2B software products.

Strong experience in requirement gathering, stakeholder management and business process analysis.

Excellent documentation skills including BRDs, FRDs, User Stories and Acceptance Criteria.

Ability to simplify complex business problems into scalable product solutions.

Solid analytical, problem-solving and critical thinking skills.

Excellent verbal communication, presentation and client interaction skills.





Experience working with tools such as Jira, ClickUp, Figma, Miro, Lucidchart, Draw.io or similar.

Ability to manage multiple projects in a fast-paced startup environment.

Valuable to Have

Experience in one or more of the following:

WhatsApp Business Platform

AI Chatbots & Conversational AI

Customer Engagement Platforms

Loyalty & Rewards Solutions

CRM Platforms

Marketing Automation

Digital Transformation Projects

Retail Technology

Consumer Promotions

Enterprise SaaS Products

Working knowledge of APIs and system integrations will be an added advantage.

Educational Qualification

Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration or a related discipline.

MBA or equivalent qualification is an added advantage.

Success

Matrix In this role, you will:

Deliver clear, implementation-ready business requirements.

Become a trusted advisor for enterprise customers.

Improve implementation quality by reducing requirement gaps.

Contribute ideas that shape the future roadmap of Zeapl.ai products.

Build scalable solutions that create measurable business impact for customers.

Why Join

Zeapl.ai?

Work on cutting-edge AI and Conversational Commerce products.

Collaborate with some of India's leading enterprise brands.

High ownership with the opportunity to make a visible impact.

Fast learning and career growth in a rapidly growing SaaS company.

Exposure to AI, WhatsApp Business, Loyalty, Gamification, Customer Engagement and Enterprise Automation technologies.

Work with a collaborative, innovation-driven and customer-first team. If you enjoy solving business problems, interacting with enterprise customers and building solutions that create real business value, we'd love to hear from you.

📌 Business Analyst Enterprise SaaS (Client Facing) (Noida)
🏢 zeapl.ai
📍 Noida