- After sales service of warranty claims through Channel partners.

- Administer and perform all activities in line with the company procedures regarding service department.

- Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.

- Maintain inventory of spare parts for service Centre.

- Leading training and engaging team ensuring optimum performance.

- Motivating & Keeping the team spirit high ensuring minimum attrition.

- Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.

- Manage customer complaints and ensure the TAT targets at all the branch levels.

- Ensure the service SLAS and KPIs are met as per the business requirement.

- Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

📌 Branch Service In charge-Shivamogga
🏢 Exide Energies
📍 Shivamogga