- At least a bachelor s degree in any stream
- Minimum 1 to 3 Years of experience in documentation
- MUST be willing to work in all shifts including night
- Experience of transition handling is preferred
- Ability to perform multiple tasks concurrently and meet deadlines.
- Demonstrate attitude for learning/Innovation and apply to solve problem in system
- Able to work under pressure, positive attitude towards teamwork and good responsibility
- Be able to work in shift and multicultural working environment
- Travel overseas may be required on occasion as business need

- The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
- He / She must show the willingness to learn new things every time and then
- To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
- To be open to take additional responsibilities of training colleagues




- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
- Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

Are you passionate about driving client success and building lasting relationships We are seeking a motivated and skilled Customer Experience to join our team. In this role, you ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and explicit communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Professional (Pune)
🏢 Shipco It
📍 Pune