We are Hiring for Leading Life Insurance Domain !!
- Location - Thane
- Work From Office Only
- Designation - Associate Product Manager
Key Responsibilities Platform Ownership & Execution
- Manage enhancements and releases across servicing channels
- Support servicing journeys on the corporate website
- Drive execution of digital servicing initiatives from requirement to release
- Coordinate with development and testing teams to ensure timely and quality delivery
Product & Requirement Management
- Translate business requirements into clear product requirements, user stories, and functional documentation
- Manage and prioritize the JIRA backlog
- Participate in refinement sessions and sprint planning
- Ensure development teams have all required inputs during execution
Data Analysis & Publishing
- Analyze platform usage, servicing trends, and operational data to identify improvement opportunities
- Publish and maintain regular reports and dashboards related to servicing initiatives and platform performance
- Support data-driven decision making for new features and enhancements
Cross-functional Coordination
- Work closely with business, technology, operations, and digital teams
- Support rollout of new digital servicing capabilities
- Ensure alignment between business expectations and technical delivery
Desired Profile
- 3-4 years of experience in Product Management / Digital Platforms
- Insurance industry experience is mandatory
- Experience working with digital customer servicing platforms
- Hands-on experience with JIRA for backlog management and story writing
- Exposure to Freshworks / Freshdesk platforms
- Familiarity with WhatsApp bot or WhatsApp Business integrations
- Experience with data analysis, reporting, or dashboarding related to digital platforms
Skills
- Product execution and delivery management
- Requirement gathering and user story writing
- Data analysis and reporting
- Stakeholder management
- Robust problem-solving and analytical thinking
- Excellent communication and coordination skills