? We’re Hiring | Associate General Manager – IT Infrastructure & Networking ? Location: Noida, Delhi NCR

? Experience: 12–16 Years

? Department: Information Technology

? Employment Type: Full-time, Permanent About PW

Physics Wallah (PW) is one of India’s fastest-growing EdTech companies, making quality education accessible and affordable at scale.

With high-volume live teaching and digital learning platforms serving lakhs of students, our IT infrastructure, network, and live-media systems play a critical role in delivering uninterrupted learning experiences.

We are looking for a technically robust and experienced IT leader to own and scale PW’s infrastructure, networking, and live-media technology ecosystem. ? Role Overview

As an Associate General Manager – IT, you will be responsible for the strategy, architecture, operations, and 24x7 reliability of PW’s IT infrastructure and network ecosystem.

The role requires strong expertise in enterprise networking, data centers, cloud infrastructure, high-availability systems, and live-streaming/broadcast IT, along with proven leadership and stakeholder-management capabilities. ? Key Responsibilities

IT Infrastructure & Operations

Own IT infrastructure strategy, architecture, roadmap, and modernization.

Manage data centers, servers, storage, virtualization, and cloud environments.

Drive capacity planning, scalability, availability, and infrastructure performance.

Establish and monitor SLAs, uptime targets, and performance benchmarks.

? Networking & Connectivity

Design and manage enterprise LAN/WAN/SD-WAN, wireless, and data center networks.

Own network security architecture including firewalls, VPNs, IDS/IPS, segmentation, and access controls.

Ensure redundant and high-availability connectivity for live classes and high-concurrency traffic.

Manage ISPs, telecom partners,



and network technology vendors.

? Live Media & Broadcast IT

Ensure IT infrastructure reliably supports live classes, OTT delivery, streaming, and CDN performance.

Build redundancy and scalability for peak traffic and large-scale live broadcasts.

Lead rapid incident response and root-cause resolution for infrastructure/network issues impacting live operations.

? Team Leadership

Lead and mentor multi-layered infrastructure, networking, and technical support teams.

Drive team hiring, performance management, capability building, and career development.

Establish 24x7 on-call, escalation, and incident-management processes.

? Vendor & Budget Management

Manage infrastructure and networking budgets and optimize technology investments.

Negotiate and manage vendor contracts, SLAs, and partnerships.

Evaluate and implement technologies that improve reliability, scalability, and cost efficiency.

? Security, Risk & Compliance

Implement infrastructure and network security standards and controls.

Own Disaster Recovery (DR) and Business Continuity Planning (BCP).

Ensure compliance with relevant information security and industry standards such as ISO 27001.

? IT Service Management & Stakeholder Management

Govern ITIL-based incident, problem, change, and asset management processes.

Provide senior leadership with regular updates on uptime, incidents, risks, and improvement initiatives.

Collaborate with Engineering, Studio, Content, Security, and Business teams.



Education

B.E./B.Tech in Computer Science, IT, Electronics & Communication, Engineering, or equivalent.

MBA/Management qualification will be an added advantage.

Experience

12–16 years of progressive experience in IT Infrastructure and Networking.

4–5+ years in a managerial/leadership role managing large technical teams.

Experience managing large-scale, mission-critical and multi-location IT environments.

Experience in Media, Broadcast, OTT/Streaming, EdTech, or live-content businesses is highly preferred.

Strong experience in infrastructure budgets, vendor management, and cross-functional stakeholder management. ?️ Key Skills

Enterprise Networking: LAN/WAN/SD-WAN, Routing & Switching, Firewalls, VPNs

Data Center & Cloud Infrastructure

High Availability & Network Redundancy

Live Streaming / Broadcast IT / CDN / OTT

IT Infrastructure Security

Disaster Recovery & Business Continuity

Vendor & Budget Management

ITIL / IT Service Management

Team Leadership & People Management

Incident Management & Root Cause Analysis

Strategic Planning & Project Management Preferred Certifications:

CCNP/CCIE | AWS/Azure/GCP | ITIL | PMP | CISSP/CISM

? Key Success Metrics

Infrastructure & network uptime, particularly during live classes

MTTD & MTTR for critical incidents

DR/BCP readiness and compliance

Infrastructure cost optimization

Vendor SLA adherence

Team capability and retention

Service delivery and operational excellence ? Why Join PW?

Join us to own mission-critical IT infrastructure powering one of India’s largest live-learning ecosystems.

This is an opportunity to work at the intersection of Enterprise IT, Cloud, Networking, and Broadcast-grade Technology, with significant ownership and visibility to senior leadership.

📌 Associate General Manager (Noida)
🏢 PW (PhysicsWallah)
📍 Noida