Key Responsibilities Strategy Drive the right sales culture and attitude

Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.

Continuous sales improvement effort, through active engagement with Product, Credit & Operations

Manage customer experience & NIL Customer Complaints Business Deliver budgeted sales target and increase sales productivity

Segment focus, customer focus needs-based selling

Deepen customer relationship penetration through multi-product selling or bundles around anchor product

Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness

Build and manage relationship with business partners / intermediaries / channels

Sells anchored product with bundling, mainly focuses outbound activities Processes Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management

Being measured against Governance and Operational Risk review result of responsible sales units

Ensure no adverse findings in internal / external audit, governance and compliance review To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager People & Talent Lead and manage a team of 2 to 4 Managers The Right Coach

Engage every team member and build strong team work

Effective performance / scorecard / vintage mix management within budget, discipline in performance management

Identify and groom potential sales leaders

Upgrade people management skill constantly

Manage Attrition of Sales force Risk Management Discipline in HR and training related matters, Operational Risk Standards

Zero tolerance of risk and compliance breaches

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices

Being measured against Governance and Operational Risk review result of responsible sales units Governance To comply with all applicable money laundering prevention procedures and, in particular,



report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders Customers : New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank Skills And Experience MS Office Qualifications Must be a graduate. MBA’s will be preferred.

Sales experience of at-least 2-3 years of which 1 year in managing a direct sales team will be preferred

Should possess strong people management and leadership skills to manage approx 15-50 sales people

Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite.

Good knowledge of the selected market and customer segments would be an advantage.

Strong communication and negotiation skills with the ability to influence outcomes.

Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference,



we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and perks to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

📌 Associate Director & Team Leader - SME LAP (Delhi)
🏢 Standard Chartered India
📍 Delhi