- Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners)

- Manage project execution end-to-end — timelines, quality, cost discipline, profitability

- Own client interaction — status reporting, expectation setting, issue resolution

- Lead report writing and presentations — translate data into clear, actionable recommendations

- Track and follow up on billing and collections for assigned projects

- Spot project risks early and drive corrective action

- Manage and mentor junior team members — allocate work, review output, give feedback.

- Hold accountability for project bottom-line (revenue, cost, margin)

Requirements

- End to end Primary research experience is mandatory (Design, Administration & Analysis)

- Strong in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced)





- Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.

- Robust analytical and quantitative/qualitative research skills

- Effective communication and storytelling — ability to simplify data for client audiences

- Business understanding — sees client's larger business context, not just project scope

- Customer management — handles difficult clients situations, builds long-term relationships

- Team management and mentoring (basic level — delegation, follow-up, feedback)

- Stakeholder management — comfortable with ambiguity and change

- Collaboration — works well across project teams

- Planning — manages multiple projects/deliverables in parallel

📌 Associate Director - Research (Bengaluru)
🏢 FEEDBACK Business Insights
📍 Bengaluru