Role description Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise.

At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic growth opportunities opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being.

Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively.

Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion. Fuel your future with us, find your wings, and S.O.A.R.

- Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth. 1.

Position Overview Position Title Associate Circle Head - DSF Department Direct Sales Force (PB) Level/ Band 402/Manager Role Summary:

- Drives sales in the zone through liaison with channel partners, Interacts with sales staff of the channel partners to motivate them to sell company products, Manages customer queries & complaints & ensures they are resolved.
- Organizational Relationships Reports To Regional Sales Manager / Zonal Sales Manager Supervises Sales Managers and WPOs Job Dimensions Geographic Area Covered North Zone Stakeholders Internal Distribution Operations, Operations, Marketing, HR Stakeholders External Agents, Advisors, and Business Associates, Customers and Prospects,



Channel and Distribution Partner & Vendors and Service Provider 1.

Key Result Areas

Drive sales in the zone through liaison with channel partners . Top line and bottom-line responsibility for sales through the respective channel partners . Coordinate with the senior management of channel partners to set targets & review mutual expectations .

Coordinate with channel partners to decide contests for their sales teams . Arrange for marketing material for the channel partners . Develop contests for sales teams of channel partners . Interact regularly with channel partners to provide them with sales status, product updates, business required etc.

Interact with sales staff of the channel partners to motivate them to sell company products . Visit the branches of channel partners on a regular basis to observe the sales process & resolve any escalated queries . Inform the sales staff at the branches about the various contests being held & motivate them to perform better .

Track business on a daily basis & give feedback to sales team as well as senior management . Facilitate delivery of marketing material to outstation locations Manage customer queries & complaints & ensure they are resolved . Handle customer queries & complaints received through channel partners .

Facilitate case submission & issuance for the channel partners sales teams . Coordinate between channel partners & operations team to ensure all pendency is resolved . Facilitate claims resolution & give update on the same to channel partners Manage & develop a team of reportees .

Set targets for the reportees & review their performance on regular basis . Look after manpower requirements at clients end as well as for the team .



Set sales strategies for the team and follow up with the team to ensure that they are achieving their targets & provide them with regular feedback .

Provide support to team members in every possible way for them to achieve their targets Drive adherence to SOP's & ensure compliance . Ensure compliance in business through mock calls at the channel partners offices . Ensure that the form is being filled correctly to avoid any fraud or misrepresentation .

Educate the sales teams of channel partners on the importance of compliance . Ensure that no mis selling happens at the sales offices & that no wrong information is being given out by the CA/BR team Prospect new channel partners . Look out for prospective channel partners & analyze the feasibility of collaborating with them .

Approach them with a business plan & start negotiation . Analyze competition & device sales strategies accordingly . Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.

Highlight and recommend process gaps, flaws and process changes 1.

Skills Required Technical . Sales & Distribution Management .

Channel

Management .

Business

Planning . MIS & Reporting .

Stakeholder

Management .

Customer Relationship

Management .

Compliance

Knowledge . MS Excel & PowerPoint .

Performance

Monitoring .

Operational Managemen Behavioral Essential Desired

Interpersonal skills . Communication skills . Creative thinking skills . Supervising / Leadership skills .

Teamwork

Skills . Influencing skills .

Relationship

Building skills . Decision making skills .

- Incumbent Characteristics Essential Desired Qualification Graduate PG/MBA Experience 10-12 years Disclaimer:

Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

📌 Associate Circle Head - DSF (Delhi)
🏢 Tata AIA Life
📍 Delhi