Role Summary The Assistant Manager – Operations will be responsible for managing day-to-day facility operations across assigned client sites in Hyderabad. The role requires robust supervision of site teams, client coordination, manpower management, service-quality monitoring, compliance adherence and timely resolution of operational issues.

Key Responsibilities

- Manage facility operations across assigned client locations.

- Supervise housekeeping, pantry, support staff and other facility-service teams.

- Ensure adequate manpower deployment as per contractual requirements.

- Monitor attendance, absenteeism, replacements and reliever deployment.

- Conduct regular site visits and operational reviews.

- Maintain service quality in accordance with client expectations and agreed SLAs.

- Coordinate with clients and site representatives on daily operational requirements.

- Resolve client complaints and operational escalations promptly.

- Support recruitment, onboarding and deployment of site-level employees.

- Coordinate employee training, grooming and performance improvement.

- Ensure uniforms, ID cards, tools, equipment and consumables are available at sites.

- Monitor statutory compliance, employee documentation and site records.

- Verify attendance and payroll inputs before submission to HR and payroll teams.

- Control overtime, absenteeism and unnecessary manpower costs.

- Maintain deployment reports, attendance records, checklists and operational MIS.

- Support new-site mobilisation and smooth transition of facility operations.

- Coordinate with HR, payroll, training, finance and recruitment teams.





- Conduct employee meetings and address workplace grievances.

- Identify opportunities to improve productivity, service quality and client satisfaction.

- Ensure adherence to company policies, safety procedures and client-site requirements.

Key Performance Indicators

- Manpower fulfilment and attendance levels

- Client satisfaction and complaint resolution

- Service-quality and audit scores

- Employee retention and absenteeism control

- Timely submission of attendance and payroll inputs

- Compliance with contractual and statutory requirements

- Control of overtime and operational costs

- Timely closure of operational escalations

Qualification and Experience

- Graduate in any discipline.

- 4–7 years of experience in facility management, housekeeping operations or manpower-service operations.

- Minimum 1–2 years of experience in a supervisory or assistant-manager position.

- Experience handling multiple client sites and large frontline teams is preferred.

- Good knowledge of facility-management operations, manpower deployment and statutory compliance.

- Proficiency in MS Excel, email communication and operational reporting.

- Ability to communicate in English, Hindi and Telugu is preferred.

Skills Required

- Team and manpower management

- Client relationship management

- Problem-solving and escalation handling

- Strong follow-up and coordination

- Operational planning and execution

- Employee engagement and grievance handling

- Reporting and documentation

- Cost and overtime control

- Ability to work under pressure

- Willingness to travel frequently across Hyderabad

📌 Assistant Operations Manager (Bengaluru)
🏢 24X7 FACILITY SERVICE CONNECT
📍 Bengaluru