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Back to career page Assistant Manager – Operations India Amritsar Apply Now Download Download × Job Role Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints.

A managed large team within the call center setting, including directly reporting to Team Leaders.

Develop objectives for the call center’s day-to-day activities

Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)

Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)

Assume responsibility for budgeting and tracking expenses

Hire, coach, and provide training to personnel to maintain high customer service standards

Monitor and improve efficiencies, telephone handling, and other procedures





Evaluate performance with key metrics

Prepare reports for different departments or upper management

Prepare and be part of monthly and quarterly business reviews Our Solutionss CX Solutions

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CSR Initiatives Kochar Infotech Limited +91- (phone hidden) (9AM - 6PM, Mon - Sat) [email protected] Corporate office Address 76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001 Registered Office Address Nidhi-2, Lawrence Road, Amritsar, Punjab-143001 CIN - U80302PB1995PLC017324 Copyright © 2024 KocharTech.

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📌 Assistant Manager - Operations (Amritsar)
🏢 Gizmo Support
📍 Amritsar