Role Overview

We are looking for a proactive and result-driven Assistant Manager – Airport Operations to oversee and manage operational activities at the airport location. The role involves demand generation, driver management, pricing strategy, and ensuring seamless service fulfillment while maintaining strong relationships with airport authorities and internal teams.

Key Responsibilities

 Demand Generation o Develop and implement strategies to generate ride/service demand at the airport.

o Coordinate with internal teams to drive customer acquisition and increase airport bookings.

 Driver Management & Retention o Manage driver partners operating at the airport.

o Ensure driver engagement, retention, and adherence to operational guidelines.

o Resolve driver grievances and ensure smooth onboarding and training.

 Operational Fulfillment o Ensure 100% service fulfillment and availability of vehicles at the airport.

o Monitor daily operations to maintain service quality and customer satisfaction.





 Pricing Management o Implement and monitor pricing strategies based on demand and operational requirements.

o Coordinate with pricing teams to maintain competitive and profitable fare structures.

 Stakeholder & Relationship Management o Build and maintain strong relationships with Airport Authorities and other stakeholders.

o Ensure compliance with airport policies and operational regulations.

 Interdepartmental Coordination o Work closely with marketing, supply, and operations teams to generate demand and ensure smooth operations.

 Performance Monitoring o Track key operational metrics and implement improvements to enhance efficiency and service levels.

Required Skills & Competencies

 Strong experience in Fleet Operations / Airport Operations

 Excellent driver/vendor management skills

 Solid stakeholder management and negotiation skills

 Ability to manage high-pressure operational environments

 Good analytical and problem-solving abilities

 Strong communication and coordination skills

📌 Assistant Manager-Airport Operations (Navi Mumbai)
🏢 Headsup Corporation
📍 Navi Mumbai