Core Responsibilities (Managed Services Reality)

Architecture & Service Design

- Define standard reference architectures for managed firewall, SD-WAN, VPN, WAF, and load-balancing services.
- Design multi-tenant, scalable, repeatable architectures across customers.
- Own HLD/LLD templates used by delivery and operations teams.
- Ensure architectures align with SLA, RTO, RPO, and supportability constraints.

Platform Ownership (Critical)

- Act as technical owner for:
- Palo Alto (NGFW, Panorama, VM-Series)
- Fortinet (FortiGate, FortiManager, FortiAnalyzer, SD-WAN)
- F5 BIG-IP (LTM, ASM/WAF, APM)

- Define:

- HA standards
- Upgrade and patching strategy
- Backup and rollback models

- Eliminate snowflake deployments.

Operations & Escalation

- Serve as escalation point (L3) for complex incidents.
- Perform root cause analysis (RCA) for P1/P2 incidents.
- Fix architecture-level problems, not symptoms.
- Reduce recurring incidents through design correction.

SLA & Service Governance

- Design services to meet or exceed SLAs (availability, latency, security).
- Define KPIs and SLOs for network and security services.
- Participate in:
- Service reviews
- Incident reviews




- Customer technical governance calls

Multi-Customer & Multi-Vendor Complexity

- Handle dozens of customer environments with different constraints.
- Design coexistence of Palo Alto + Fortinet + F5 in shared environments.
- Balance security, cost, and operability not vendor purity.

Cloud & Hybrid (Mandatory)

- Architect managed security services across:
- AWS, Azure, GCP

- Design:

- Hub-and-spoke / transit architectures
- Secure cloud connectivity (IPsec, SSL, Direct Connect / ExpressRoute where applicable)

- Integrate cloud-native services with Palo Alto VM-Series, FortiGate VM, F5 VE.

Required Experience (Hard Filters)

You must have:

- 10+ years in network/security engineering
- 5+ years in managed services or MSP workplace
- Proven ownership of 247 production environments
- Deep hands-on experience with:
- Palo Alto Networks
- Fortinet
- F5 BIG-IP

- Strong routing expertise: BGP, OSPF
- Real-world troubleshooting experience under SLA pressure

Certifications (Strongly Preferred):

- PCNSE
- NSE 7 / NSE 8
- F5-CA / F5-CTS

📌 Network Architect-(ASM-LTM) & Palo Alto with Cloud Experience (Pune)
🏢 Pansoft Data Solutions
📍 Pune