Key Responsibilities

- Monitor application performance and ensure high system availability.

- Investigate, troubleshoot, and resolve application-related incidents.

- Analyze logs and identify root causes of issues.

- Coordinate with development, QA, infrastructure, and business teams to resolve production problems.

- Perform application deployments, configuration changes, and health checks.

- Execute SQL queries for data validation and issue resolution.

- Manage incidents, service requests, and change requests using ticketing tools.

- Prepare Root Cause Analysis (RCA) reports for critical incidents.

- Experience in application or production support.

- Knowledge of SQL (queries, joins, stored procedures).

- Understanding of Linux/Unix commands.

- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.

- Knowledge of ITIL processes (Incident, Problem, and Change Management).

- Basic understanding of APIs, REST services, and JSON/XML.

- Solid troubleshooting and analytical skills.

- Excellent communication and stakeholder management skills.

📌 Application Support Consultant (Mumbai)
🏢 Clover Infotech
📍 Mumbai