We are looking for an Application Performance Monitoring (APM) L1 Support Engineer with experience in application monitoring and production support, preferably using VuNet.

Roles & Responsibilities

- Monitor applications, servers, databases, URLs, and services in a 24x7 environment.
- Track live alerts through APM dashboards and promptly notify stakeholders as per the escalation matrix.
- Perform first-level troubleshooting for application performance and monitoring issues.
- Analyze application performance metrics and identify performance degradation or bottlenecks.
- Log, categorize, and escalate unresolved incidents to the L2 support team.
- Coordinate with application and operations teams to ensure timely issue resolution.




- Manage user access requests and perform periodic user access reviews.
- Maintain incident records, provide status updates, and ensure proper ticket closure.

Required Skills
- Minimum 2 years of experience in Application Performance Monitoring or Production Support.
- Hands-on experience with VuNet is preferred.
- Positive knowledge of application and infrastructure monitoring.
- Experience with incident management and troubleshooting.
- Strong analytical, communication, and coordination skills.
- Willingness to work in a 24x7 rotational shift environment.

📌 Application Performance Monitoring APM Engineer Support VuNet (Kolkata)
🏢 Quess
📍 Kolkata