Analyst, Consumer Care Global Social Media

? Location: Bangalore, Karnātaka, IN

? Industry: Personal Care product manufacturing

? Work Setting: Hybrid

Are you passionate about social media operations, digital platforms, process improvement, and supporting global marketing teams through technology and governance?

We are seeking an Analyst, Global Social Media Support to support the systems, tools, and operational processes that enable social media management across a global consumer products organization. This role serves as a key operational partner for global, regional, and local teams, ensuring social media platforms, governance processes, privacy requirements, and user support activities are executed efficiently, consistently, and compliantly.

The ideal candidate combines expertise in social media management platforms, digital operations, process optimization, stakeholder coordination, system administration, and project support with strong analytical and problem-solving capabilities.

Key Responsibilities

Social Media Platform Support

- Provide day-to-day operational support for social media management platforms.
- Support systems that enable:
- Social Publishing
- Content Management
- Community Management
- Social Engagement
- Social Listening
- Reporting & Analytics
- Ensure platform configurations support business needs and operational standards.
- Troubleshoot system issues and coordinate resolutions with internal and external partners.

Global Social Media Operations
- Support social media activities across global, regional, and local markets.
- Ensure social media operations are delivered:
- On Time
- Accurately
- Consistently
- In Compliance with Business Standards
- Assist teams managing brand-owned social media channels.
- Help maintain operational excellence across digital communication platforms.

Cross-Functional Project Support
- Partner with business, marketing, privacy, technology, and operational teams.
- Support implementation of social media and privacy-related initiatives.
- Assist in defining requirements, timelines, priorities, and deliverables.
- Contribute to global and regional projects impacting social media operations.
- Coordinate activities across stakeholders and functional teams.





System Administration & Access Management
- Manage and optimize processes related to:
- Social Account Access
- User Permissions
- Shared Mailboxes
- Two-Factor Authentication (2FA)
- Account Recovery Procedures
- Maintain system integrity and security controls.
- Ensure user provisioning and access governance follow organizational standards.
- Support account audits and compliance reviews.

Change Management & Release Support
- Support SaaS platform releases, system upgrades, and configuration changes.
- Evaluate enhancement requests and system improvement opportunities.
- Perform impact assessments and coordinate approval processes.
- Communicate system changes and business impacts to stakeholders.
- Ensure successful deployment of recent functionality and platform updates.

Process Improvement & Standardization
- Drive continuous improvement initiatives across social media operations.
- Identify opportunities to:
- Improve Efficiency
- Enhance User Experience
- Standardize Processes
- Reduce Operational Risks
- Balance global consistency with regional business requirements.
- Support development of scalable operational practices.

Documentation & Governance
- Create and maintain:
- Standard Operating Procedures (SOPs)
- Process Documentation
- User Guides
- Work Instructions
- System Documentation
- Ensure adherence to documentation and governance standards.
- Support audit readiness and operational transparency.
- Promote good documentation practices throughout the organization.

Privacy & Compliance Support
- Assist in supporting privacy-related systems and processes.
- Ensure compliance with data privacy requirements and organizational policies.
- Support integrations between social media and privacy management platforms.
- Collaborate with privacy and compliance stakeholders on operational initiatives.




- Help maintain governance controls across digital platforms.

Incident Management & CAPA Support
- Investigate and troubleshoot operational and system-related issues.
- Support:
- Non-Conformance Investigations (INV)
- Corrective and Preventive Actions (CAPA)
- Root Cause Analysis
- Incident Resolution
- Coordinate remediation efforts with local and global stakeholders.
- Track issues through successful closure.

Subject Matter Expertise Development
- Build expertise across:
- Social Media Platforms
- Digital Operations
- Governance Processes
- Privacy Workflows
- Serve as a resource for internal teams regarding platform functionality and best practices.
- Stay current on industry trends and evolving digital technologies.

Qualifications

Education

Required

- Bachelor's Degree in:
- Business
- Technology
- Marketing
- Communications
- Information Systems
- Related Field

Experience

Required

- 3–5 years of experience supporting:
- Social Media Operations
- Social Media Platforms
- Digital Marketing Systems
- Community Management Tools
- Digital Engagement Programs

Technical Skills

Social Media Platforms

- Social Media Management
- Publishing Tools
- Community Moderation
- Social Engagement Platforms
- Social Reporting & Analytics

Preferred Platforms
- Sprinklr
- Enterprise Social Media Management Platforms

Privacy & Governance

Preferred

- OneTrust
- Privacy Management Platforms
- Access Governance
- Compliance Processes

Process & Operations
- Process Improvement
- Change Management
- Documentation Management
- Incident Management
- Root Cause Analysis
- CAPA Management

Technology & Productivity Tools
- Microsoft Office Suite
- SaaS Platform Administration
- Digital Collaboration Tools
- Copilot or AI Productivity Tools (Preferred)

Core Competencies

- Social Media Operations
- Sprinklr
- Digital Platform Support
- Community Management
- Social Media Governance
- Digital Marketing Operations
- Privacy Compliance
- OneTrust
- Change Management
- Process Optimization
- User Access Management
- Documentation Management
- Incident Investigation
- Stakeholder Management
- Project Coordination

📌 Analyst, Consumer Care Global Social Media (Bengaluru)
🏢 SoTalent
📍 Bengaluru